Privacy Policy

Motiv Medical (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical equipment services.

1. Information We Collect

Personal Information

We collect personal information that you provide to us or that is provided by your healthcare provider, including:

• Contact information (name, address, phone number, email address)
• Medical information related to prescribed equipment
• Insurance information and coverage details
• Prescription and physician order information

Usage Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including IP addresses, browser types, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide medical equipment services as prescribed by your healthcare provider
• To coordinate equipment delivery, setup, and maintenance
• To process insurance claims and handle billing matters
• To communicate with you regarding your equipment and services
• To comply with legal and regulatory requirements
• To improve our services and website functionality

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Healthcare Providers: With your referring physicians and healthcare team for care coordination
• Insurance Companies: For claims processing and coverage verification
• Service Providers: With third-party vendors who assist with equipment delivery and maintenance
• Legal Requirements: When required by law, regulation, or court order
• Business Operations: With our affiliates and subsidiaries for business purposes

4. SMS Communications

Consent and Purpose

By providing your mobile phone number to us (either directly or through your healthcare provider), you consent to receive SMS text messages related to your medical equipment services. These messages may include:

• Delivery notifications and scheduling confirmations
• Appointment reminders for equipment setup or maintenance
• Service updates and important equipment information
• Insurance and billing notifications

Message Frequency and Charges

Message frequency varies based on your service needs. Standard messaging and data rates may apply. We do not charge for text messages, but your wireless carrier may impose charges.

Opting Out

You may opt out of SMS communications at any time by replying “STOP” to any message, calling us at (513) 456-2722, or emailing info@motivmedical.com.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and monitoring
• Staff training on data protection and privacy

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with applicable legal and regulatory requirements. When information is no longer needed, we securely dispose of it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of certain communications

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.