How we collect, use, and protect your information
Motiv Medical (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical equipment services.
We collect personal information that you provide to us or that is provided by your healthcare provider, including:
When you visit our website, we may automatically collect certain information about your device and usage patterns, including IP addresses, browser types, and pages visited.
We use the information we collect for the following purposes:
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
SMS Opt-In Data: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Important: We maintain strict confidentiality agreements with all service providers and ensure they adhere to the same privacy standards we maintain.
“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).
By providing your mobile phone number to us (either directly or through your healthcare provider) and Opting In to our Text Message Service, you consent to receive SMS text messages related to your medical equipment services and agree to these SMS Text Messaging Terms and Conditions and our general Terms & Conditions.
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general Privacy Policy, which may govern the relationship between you and us in other contexts.
We do not charge you for the messages you send and receive via this text message service. Message and data rates may apply depending on your wireless or applicable provider’s plan.
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
Message frequency varies. Message and data rates may apply. Reply HELP for support. Reply STOP to unsubscribe.
If you no longer want to receive text messages, you may reply to any message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation and employee’s number. After unsubscribing, we may send you a confirmation message. You may also opt out by calling (513) 456-2722 or emailing info@motivmedical.com.
For support, contact us at (513) 456-2722 or email info@motivmedical.com.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
We retain your personal information for as long as necessary to provide our services and comply with applicable legal and regulatory requirements. When information is no longer needed, we securely dispose of it in accordance with our data retention policies.
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
To exercise these rights, please contact us using the information provided below.
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
If you have questions about this Privacy Policy or our privacy practices, please contact us: