For Patients
Your physician wrote the prescription. Here’s exactly what happens next, and what we handle for you.
Step by Step
From prescription to recovery
Your doctor sends us the script
Nothing for you to do yet. Your physician’s office sends the prescription directly to Motiv Medical.
We reach out to you
Our team contacts you to confirm your details and answer any questions about your device.
Insurance, handled
We verify the prescription and submit the order to your insurance, coordinating directly with them on your behalf.
Your personal fitting
A trained specialist personally fits your device, at our Blue Ash office or in your home, for the best fit and maximum benefit.
We stand behind the fit
We make sure everything is working as intended. If your device ever needs a follow-up or adjustment, we’re on it.
Fittings Your Way
In our office or in your home
Visit us at our headquarters (10300 Alliance Road, Suite 315, Cincinnati (Blue Ash), OH 45242), or have a specialist come to you. Either way, a trained professional makes sure your device fits and works the way it should. We don’t just drop a box at your door.
Coverage we work with
- Commercial Insurance
- Workers’ Compensation
- VA / Military Families
- Direct Pay (Cash Option)
Common Questions
Patient FAQs
Do I need a prescription?
Yes. Orthopedic devices like braces, bone growth stimulators, and compression pumps are prescribed by your physician. Your doctor sends the prescription directly to us, and we take it from there.
Will you bill my insurance?
We handle insurance coordination on your behalf. Our team verifies your prescription, submits the order to your insurance, and contacts your insurance company directly to keep the process smooth and stress-free. We work with commercial insurance, workers’ compensation cases, and VA patients. Prefer not to use insurance? We also accept Direct Pay, a simple cash-pay option most commonly used for braces.
Where does my fitting happen?
Most fittings happen at our office in Blue Ash, Ohio, or in the comfort of your own home. The choice is yours. Unlike providers who simply ship products to your door, our trained specialists make sure your device fits and works for maximum benefit.
What should I bring to a fitting?
Bring a photo ID, your insurance card, and any paperwork your physician gave you. Wear comfortable clothing that allows access to the area being fit.
What if my device doesn’t feel right?
Follow-ups and adjustments are part of our service whenever a device needs them. If anything feels off, call us at (513) 456-2722 and we’ll make it right.
Do you serve veterans?
Proudly. We are the exclusive national provider of Medi compression pump delivery and training for veterans and active-duty military families, and we provide postoperative therapy to VA patients across Ohio, Indiana, and Kentucky.
Questions? We’re here to help.
Reach our team directly. We respond within one business day.